HOW LONG WILL IT TAKE TO RECEIVE MY ITEM(S)?
Once payment is received, we will send digital samples within 5-7 business days for your review before beginning production. Our turnaround time is 2-3 weeks from the design approval date. For larger orders, the turnaround time is 4-5 weeks.
DO YOU HAVE A CANCELLATION POLICY?
Once production begins, your order cannot be canceled. Also, please note that all sales are final
MY ITEM(S) ARRIVED BROKEN, IS THERE ANYTHING THAT CAN BE DONE?
Please send proof of damage within 12 hours of delivery to Info@theserealexperience.com. After review, we will determine if the item(s) can be replaced before your event or we will offer a refund/ credit.
I AM LOOKING FOR SOMETHING SIMILAR TO THE PHOTO ATTACHED, CAN YOU RECREATE THIS?
We do NOT replicate other Creative's work. However, The Sereal Experience welcomes inspiration photos to get an idea of the client's vision.
DO YOU PROVIDE RUSH ORDERS?
We do offer rush orders depending on availability. There is a 25 % fee applied to the overall total for requests made under the three week requirement. There is a 50% fee applied to the overall total for requests made the week of event.
What methods of payment do you accept?
Zelle, Venmo, and credit cards.